Recording of webinar: http://www.sixsigmatraining.org/videos/call-center-quality-improvement
Copy of presentation: (Does not include demos) http://www.sixsigmatraining.org/downloads/CallCenterQualityImprovement.pdf
Recording of webinar: http://www.sixsigmatraining.org/videos/call-center-quality-improvement
Copy of presentation: (Does not include demos) http://www.sixsigmatraining.org/downloads/CallCenterQualityImprovement.pdf